Nonimo for councils: AI without resident data leaving
A council runs on personal data: ratepayer records, planning objections, community services cases, infringement correspondence. And council staff, like everyone else, have discovered that AI writes a decent first draft of a letter.
The two facts collide several times a day, every day, in the paste box of a browser.
What using Nonimo looks like
A customer service officer drafts a reply about a missed bin collection. The resident’s name, street and reference number are masked before the text reaches the AI, each with a one-sentence reason on screen. The AI answers about a labelled person, and on the officer’s computer the reply comes back with the real details in place. The officer did not change how they work.
The pieces underneath:
- Browser extension deployed by policy, through the tooling your IT team or MSP already uses. No appliance, no traffic interception.
- A compliance panel on your infrastructure that receives counts and categories only. Resident data never reaches it, and never reaches us.
- A monthly report showing what was caught, in which categories, under which policy version. When an auditor or a councillor asks how AI use is governed, that is the answer.
Why councils specifically
Because the stakes are asymmetric. A leaked draft press release is embarrassing. A leaked hardship application, with a name, an address and a health detail, is a notifiable incident and a resident’s trust gone. Nonimo is built so that the second kind of paste is masked by default, visibly, and reversibly, while identifiers with check digits are removed silently because arithmetic proves them.
Start with the pilot in observe mode: two weeks of real numbers about your own council, without anyone’s work changing.
Common questions
Can we run a pilot without changing anyone's work?
Yes. Observe mode measures for two to four weeks without masking anything: you see what would have left, by category, and decide policy with real numbers instead of guesses.
Does this replace our AI usage policy?
No, it enforces it. The policy says what should happen; Nonimo is what actually happens at the moment someone pastes text, and the monthly report is the evidence.
Where does the compliance panel run?
On infrastructure you or your IT provider manage. It receives counts and categories, never the text itself. We have no access to it.
What about names the engine has never seen?
Nonimo does not use lists of names. It finds names by position, the form label, the signature, the title, so unusual surnames are caught the same as common ones. You can verify this in the live demo.